Shipping & Returns

Shipping & Returns – NAQSH

To initiate a product return or exchange, kindly send us an email at +923026941672 including your order number, product name, original proof of purchase, and a description of the issue. Our customer care agent will promptly reach out to you. Alternatively, you can contact us via WhatsApp at +923026941672.

Shipping Policy

• All orders are processed within 1–2 business days.
• Orders placed on weekends or public holidays will be processed the next business day.
• Domestic delivery within 3–5 business days.
• Free shipping available all over Pakistan.

Eligibility for Returns

• We will happily exchange merchandise within 7 days if it is unused, unwashed, and in its original condition with tags on.
• Returns must be reported to customer support within 48 hours of receiving the product.
• Accepted reasons for returns: wrong or damaged product.
• Change of mind returns are not accepted.
• Original proof of purchase (invoice emailed at purchase) is required.

Return Procedure

• Contact +923026941672 for product return or exchange.
• Mention the reason for the return and include the original order number from your email receipt.
• Provide evidence with pictures of the product.
• Our customer care team will review your request and contact you if it is deemed genuine and eligible for return.
• If approved, you will need to reship the item back to us using a traceable courier service agreed upon by our team.
• After assessing the complaint, we may offer an exchange or store credit of equal or lesser value, which will have a validity period.
• Refunds will be processed within 7–10 working days.
• If your return claim is rejected by our customer care team, you will be notified within 3 business days.
• Washed, dried, or stained products are not eligible for return.