Refund Policy

Refund Policy – NAQSH

At NAQSH, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. Please review our refund policy below.

Eligibility for Refunds

  • Time Frame: You have 14 days from the date of delivery to request a refund.
  • Condition of Items: To be eligible for a refund, the item must be unused, unwashed, and in the same condition as when you received it. All original tags and packaging must be intact.
  • Proof of Purchase: A receipt or proof of purchase is required to process your refund request.

Non-Refundable Items

  • Sale items, gift cards, and items marked as final sale are not eligible for refunds.
  • Custom-made or personalized items are non-refundable unless they arrive damaged or defective.

Refund Process

  • Initiating a Refund: To request a refund, please contact our customer service team at +923026941672 with your order number and reason for the return.
  • Return Shipping: Once your refund request is approved, we will provide instructions on how to return the item. Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.
  • Inspection: After receiving the returned item, we will inspect it to ensure it meets our refund eligibility criteria.
  • Refund Approval: If approved, the refund will be processed. Credit will be automatically applied to your original method of payment within 7–10 business days.

Late or Missing Refunds
If you haven’t received your refund within the specified time frame, please first check with your bank or credit card company, as processing times may vary.
If you’ve done this and still have not received your refund, please contact us at +923026941672 for further assistance.

Exchanges
We do not offer direct exchanges. If you need a different size or color, please return the item for a refund and place a new order.

Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately at +923026941672 with details and photos of the issue. We will arrange a replacement or refund at no additional cost to you.